Privacy & Refund Policy

Please retain your emailed receipt for records and tax purposes.
Donations to Y360 maybe tax-deductible for US tax payers.

Refund Policy

As per US IRS regulations Y360 has complete control and jurisdiction over all donated funds. We do our best to interpret and honor the intent of all donor designated transactions. All donations are fully refundable (minus a 5% processing fee) for up to 15 days from the date of the donation. Your refund request will be processed within 7 business days. However, it may take up to an additional 15 business days for it to display on your credit card statement.

Privacy Policy

WHAT KIND OF INFORMATION DOES Y360 COLLECT?

We may collect personal information from you, such as your name, email address, postal address, phone number, credit card information, etc., when you donate online, save your information with us online, or contact us with a question or concern. We maintain a record of your donation as needed to process your online donation.

HOW DOES Y360 USE MY INFORMATION?

We may use your personal information in the following ways:

  • To process and fulfill your online donation request
  • To communicate with you and to send you information by email, postal mail, telephone as needed in order to process your online donation
  • To help us address problems with and improve our site design
  • To protect the security or integrity of our website and mission
  • To contact you if necessary

DOES Y360 SHARE MY INFORMATION?

We do not share your information. We will only use the information to process your online donation request.

HOW DO I ACCESS OR CHANGE MY INFORMATION?

You can review and change certain personal information related to your use of our online site (such as your name and contact information). To access your information at this site, simply sign in to your account at giving.y360.org using your email address and password, and you will be able to edit your personal information in your account profile.

HOW DOES Y360 USE COOKIES?

Our website uses “cookies,” which are small data files that are stored on your computer when you visit a website. Cookies enable you to donate on our website.

You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you do not accept cookies, however, you will not be able to access your account information or make donations on our website.

HOW DOES Y360 USE PIXEL TAGS?

We use “pixel tags” (also called “web beacons” or “clear gifs”), which are tiny graphic images, on our websites and in our emails.

Pixel tags on our sites may be used to collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take in connection with the site. This information may include your computer’s Internet protocol (IP) address, your browser type, your operating system, date and time information, and other technical information about your computer. We may also track certain information about the identity of the website you visited immediately before coming to our site. We do not otherwise track any information about your use of other websites.

HOW DO I KNOW MY PERSONAL INFORMATION IS SECURE?

We do our best to provide you with a safe and convenient online experience. We have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personal information.

When you enter your personal information on our website, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from “http” to “https.”

WHAT IS “PHISHING”?

“Phishing” is a scam designed to steal your personal information. If you receive an email that looks like it is from us asking you for your personal information, do not respond. We will never request your password or user name through email.

WHAT ABOUT LINKS TO OTHER WEBSITES?

For your convenience and information, our website may contain links to other sites, which may have privacy policies that differ from our own. We are not responsible for the content or practices of any linked site. We recommend that you review the privacy policy of any site that you access through our sites.

HOW DO I CONTACT YOU?

For questions about our privacy policy, to make choices about receiving promotional communications, to update your personal information, or to place an order, you can contact Y360 by email, telephone, or postal mail.

Y360 Donor Services
PO Box 26479
Colorado Springs, CO 80936

Tel. (719) 380-0505

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